|
Consultant |
Economic |
Basic |
Comfort |
(for those who need advice and a little help) |
(for those who do not have a large budget) |
(for those who need to go more often) |
(for those who need ambulance) |
Consultations by phone service support, email. |
✔ |
✔ |
✔ |
✔ |
Mandatory scheduled departure, preventive maintenance and equipment diagnostics 2 times a month |
✔ |
✔ |
✔ |
✔ |
Number of scheduled departures per month (as part of the tariff package) |
2 |
4 |
6 |
8 |
Each additional person / hour of work of a specialist (outside the tariff package) |
individually |
individually |
individually |
individually |
Response time |
4 hours |
3 hours |
2 hours |
1 hour |
Replacing equipment at the time of repair |
|
|
✔ |
✔ |
stand-alone PC (not connected to the local network) |
- |
- |
- |
- |
PC connected to the local network |
individually |
individually |
individually |
individually |
from 20 PC |
individually |
individually |
individually |
individually |
from 30 PC |
individually |
individually |
individually |
individually |
stand-alone peripheral device (printer, copier) |
- |
- |
- |
- |
Peripheral device connected to a local network |
individually |
individually |
individually |
individually |
from 10 devices |
individually |
individually |
individually |
individually |
Server |
individually |
individually |
individually |
individually |